Perhaps one of the greatest dangers in the field of business—and potentially even more so when it comes to tech business—is complacency. Believing that the best solution has been found, is in place, and so ever will remain may be one of the most poisonous attitudes in business, and overcoming it is a great step to a more permanent success. For one telecommunications company in Israel, however, complacency wasn't an issue, and to bring its call center operations up to date, the company in question turned to Yealink (News - Alert).
Yealink considered the wider overall situation at the company in question, and thanks to a partnership with CosmoCom (News - Alert), set up the Israeli telecom firm with Yealink's SIP-T22P device in order to round out the Israeli firm's systems and give same access to a wider array of functions and features. With the SIP-T22P in place, not only could the Israeli telecom firm take advantage of HD voice features, but also got access to several other features, including SMS systems, voicemail and intercom functions, complete listings for the last 100 received, dialed, forwarded and even missed calls, a variety of phonebook options, multi-language setup, and many more.
Of perhaps the biggest concern to the Israeli telecom firm—and to many others in the field—was customization, a feature that the Yealink SIP-T22P could offer up in abundance. It wasn't the only concern, however, and the Israeli telecom firm could give high marks to the other useful features offered by the SIP-T22P, and by Yealink itself. The Israeli telecom firm cited Yealink's tech support—which the company found itself “very satisfied” with—as well as the “direct communication with Yealink's engineers and R&D staff,” which made the speed of installation efforts much faster overall.
With all those terrific features came, according to reports, significant improvement on several fronts. Productivity increased, and so too did the ease of communications. Security got better across the board, and support services could go through more rapidly, resulting in likely further improved customer response. Yealink's line of IPCC solutions gave this Israeli telecom firm a lot of help in the field, and as such, it's becoming clearer to many organizations that Yealink can offer this kind of support and care to those operations as well. The wide degree of systems with which Yealink is interoperable, meanwhile, means that it's likely to easily fit into a currently running operation.
While Yealink systems may not be just what every company needs, for those looking to upgrade current call center systems and get the most out of current operations without a huge expansion effort, Yealink will certainly go a long way in filling the bill.
Edited by Rachel Ramsey