ShoreTel, a provider of unified communications platforms, has recognized Black Box (News - Alert) Corporation for outstanding achievement in customer satisfaction.
Black Box Corporation, a communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complex communications solutions, has become the winner of the customer satisfaction achievement award at the annual ShoreTel (News - Alert) Champion Partner Conference in November. This is the second year Black Box has received the ShoreTel Circle of Excellence award.
Rick Gannon, regional vice president for Black Box, said, “Black Box is committed to delivering an exceptional customer experience for all of our customers, and we are honored to be recognized by ShoreTel for our efforts. Innovative solutions from ShoreTel, backed by Black Box’s customer-focused approach, allow clients to optimize the investment in their communications infrastructure. Black Box gives its customers peace of mind by providing excellent support throughout the entire communications life-cycle.”
Black Box delivers ShoreTel’s unified communications platform, including training and supporting end customers, alongside its expertise in other disciplines such as LAN, WAN, call center and voice and data application integration.
ShoreTel and Black Box have same goal to provide ease of use for the UC solutions with highest levels of customer satisfaction. ShoreTel’s focus on customer satisfaction is a critical component of a company's success, and the company uses Net Promoter Score (NPS), a globally recognized customer satisfaction scoring system that asks customers not just how satisfied they are but also how likely they would be to recommend the reseller to a friend or colleague.
Don Joos, vice president of global services for ShoreTel, said in a statement, “Black Box’s exceptional Net Promoter Score reflects an industry-recognized world-class level of professionalism and customer care in all aspects of the customer experience. Black Box ensures that customers are not only satisfied, but delighted with ShoreTel products and services.”
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Edited by Rachel Ramsey