IP Phone System

Microsoft®-based Enterprise Interaction Center™ from Interactive Intelligence is made for unified IP communications and the mid-sized enterprise from 100 to 1,000 users. Better, the EIC system is pre-packaged and complete, offering an open-standards architecture for VoIP and fully pre-integrated application suite for IP PBX, ACD, auto-attendant, IVR, messaging, and contact center functionality.

And unlike any other IP PBX, EIC comes with Microsoft .NET Office desktop plug-ins and Client options for more effective voice and data management from the desktop. Also consider its networked IP agility and central administration interface, and EIC is ideal for distributed enterprises, remote and mobile users, and for vertically-focused companies such as banks, credit unions and legal services firms.

Interactive Intelligence News

News: http://www.inin.com/news/presscoverage/presscoverage.asp

Press Releases: http://www.inin.com/news/pressreleases/pressreleases.asp

Case Studies

Aiphone Provides “Big Company” Contact Center Service with Small Staff Enterprise IP telephony & Web self-service

Law Firm Deploys Microsoft-based IP Communications System

Making Telecommunications Easier for Siemens Energy Services

IP Phone System Featured Articles

Interactive Intelligence, Ronco Ink Reseller Agreement

"Ronco's proven experience and demonstrated commitment – already boasting more than a dozen Interactive Intelligence-certified engineers – ensures our joint customers will get a comprehensive technology solution that maps to their business strategy, along with dependable, ongoing support," said Interactive Intelligence vice president of sales, Paul Weber, in a statement.

6/26/2009

Interactive Intelligence Announces AcroSoft Acquisition

"We acquired AcroSoft to increase our presence in what is already a strong vertical market for us, currently numbering more than 75 insurance customers, including American Family Insurance, Securian, Western & Southern, and many others," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown, in a Monday statement.

5/18/2009

Doing the Dead Cat Bounce

For the past 10 years, the telecom industry has been fixated on the demise of the home phone. For much of the early 2000s, journalists, analysts, and company representatives alike wrote article upon article lamenting how incumbent telecom service providers were losing hundreds of thousands of home phone lines a year.

4/23/2009

BenchmarkPortal Study Reveals How Best to Migrate to All-In-One Communications Suites

BenchmarkPortal, an independent research firm specializing in contact center best practices, has shown in past work that the total annualized costs for all-in-one communications software suites for contact centers can be less than half that of multipoint solutions following acquisition. That strong value proposition is no doubt encouraging many firms to specify all-in-one applications.

4/16/2009

Interoperability Revisited

In a recent article I suggested that "interoperability of the existing standalone applications needs to become a requirement that Enterprise IT organizations should be driving their existing vendors and Systems Integrators to elevate to a priority. Without such interoperability, building a roadmap of either a "Best of Breed" or a "Best of Suite" will be very difficult, if not impossible. And deploying against the roadmap is likely at least an order of magnitude even more difficult." I'm not the only one suggesting that application interoperability is going to be critical to the successful implementation of all of IT's future plans.

4/16/2009

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