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About Us
 Microsoft®-based Enterprise Interaction Center™ from Interactive Intelligence is made for unified IP communications and the mid-sized enterprise from 100 to 1,000 users. Better, the EIC system is pre-packaged and complete, offering an open-standards architecture for VoIP and fully pre-integrated application suite for IP PBX, ACD, auto-attendant, IVR, messaging, and contact center functionality. And unlike any other IP PBX, EIC comes with Microsoft .NET Office desktop plug-ins and Client options for more effective voice and data management from the desktop. Also consider its networked IP agility and central administration interface, and EIC is ideal for distributed enterprises, remote and mobile users, and for vertically-focused companies such as banks, credit unions and legal services firms. |
Interactive Intelligence News
Press Releases: http://www.inin.com/news/pressreleases/pressreleases.asp
IP Phone System Featured Articles
The Hornsby Shire Council, which oversees Hornsby Shire, a large Local Government Area in the Northern region of Sydney, Australia, has reportedly deployed Interactive Intelligence's Customer Interaction Center (CIC) unified communications platform to improve its operations.
11/16/2009
Companies considering making the jump from traditional phone service to VoIP or unified communications need to perform thorough network readiness testing prior to deployment and should also consider taking a phased approach to implementation, a free white paper from IP phone system maker Interactive Intelligence recommends.
11/9/2009
Contact center and corporate IP phone systems provider Interactive Intelligence has been positioned in the "visionaries" quadrant of analyst firm Gartner's 2009 Magic Quadrant for Unified Communications report.
10/27/2009
Contact center and corporate phone system solutions provider Interactive Intelligence today reported "record revenues" of $33.2 million for the third quarter of 2009, an increase of 10.4 percent over the $30.1 million it reported the third quarter of 2008.
10/26/2009
Traditional circuit-based phone technology has served the corporate world well for decades -- but companies are now migrating to IP phone systems because of the cost savings and operational efficiencies they deliver.
10/16/2009
IP Phone System News
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Videos
TMC's Erik Linask speaks with Joe Staples, SVP, Marketing, Interactive Intelligence
Customer successfully expands 500-user contact center communications solution to 5,000 business users throughout their enterprise.
