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February 06, 2013

Choosing an IP Phone

By Rachel Ramsey, TMCnet Web Editor


You keep hearing this buzzword, VoIP, and can’t help but wonder what the actual benefits are of adopting a VoIP phone system for your business. Voice over Internet Protocol, or Internet-based, phone services offer huge savings for businesses. They also transform your phone system into a next-generation communications hub, complete with cutting-edge features and technologies to help deliver customer service and improve business processes. With more than 200 different IP phones out in the industry from providers such as Yealink (News - Alert), Aastra, Elektrobit and Grandstream, there are a lot of factors to consider when choosing a model that best fits your business.  

Things to consider when choosing an IP phone include what phone system or VoIP service provider you’re using, who will be using the phones, what features and functionality you’re looking for, how often the phone will be used, if you need routing capabilities and most importantly, your budget.

Many phones feature an LCD display, which can show anything from caller ID, video conferencing and Web surfing to giving access to contact lists and other features. There are also different ports for network and PC connections; the RJ-11 port allows you to connect to an ADSL line for Internet connection, while the RJ-45 port(s) allow you to connect to an Ethernet LAN. Meanwhile, multiple RJ-45 ports turn the phone into a switch that can be used to connect other network devices and other phones.

Standard features of IP phones can include automated IVR menus, call transferring, park calls, call forwarding, overheard paging, call queing, blacklist calling and inbound call direction. Other standard features for voice messages and notifications include speed dial, do not disturb, unified messaging, text messaging, voicemail and message waiting notification.

Advanced features are what set IP phones apart from each other. W-Fi, programmable buttons, remote location capabilities, Web directories, password login, voicemail groups, conference calling, VoIP mobility, targeted hold music and directory listings are all examples of some advanced features offered by IP phone makers.

Yealink manufactures innovative IP phones with high quality, easy deployment, rapid technical support and broad interoperability, which contribute to the company being named a global top five SIP phone supplier. It offers a number of IP and video phones that offer advanced features such as high-resolution TFT color display, HD speakers and handsets and an excellent user experience. Included in its IP phones are the Gigabit Color Phone (News - Alert) SIP-T38G, the Gigabit Color Phone SIP-T32G, SIP-T28P, SIP-T26P, SIP-T22P, SIP-T20P and the SIP-T18P.

Image via Yealink

The VP530 is Yealink’s video phone, bringing together audio and video applications seamlessly. It allows users to exploit the full integrated power of technologies designed specifically to enhance the professional operation and efficiency of business communications. Features include TI DaVinci dual-core chipset, 2M CMOS camera, seven-inch 800x480 digital LCD touchscreen, HD voice, full-duplex speakerphone, four VoIP accounts and three-way video conferencing, total directory solution and BLF, Intercom and 18 one-touch soft DSS keys.

To learn more, visit www.yealink.com.




Edited by Allison Boccamazzo




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