IP communications and VoIP technology have taken off in companies worldwide, offering benefits that companies can’t pass up. Communications over the Internet offers convenience, low-cost, accessibility and security that aren’t available over traditional phone lines. Yealink (News - Alert), an IP phone maker, offers a variety of IP phones, unified communications solutions and IP contact center solutions to help companies adapt to the move to IP communications.

Among the top five SIP phone brands in the industry and the most popular Chinese brand in the Western world, Yealink offers three product lines: IP video phones, IP phones and USB phones. These devices not only match the top international requirements in terms of quality and features, but are also very competitively priced. Further, the company’s R&D department continuously introduces emerging technologies into the product lines.

However, a company is only as good as its support system. Customers today demand constant access to companies through any medium of choice, and are always on the lookout for support resources. Yealink recently launched its easily accessible and user-friendly Technical Forum, designed to smooth the communication between end-users and Yealink engineers for technical support and trouble-shooting.

The forum features general topics, suggestions for Yealink, configuration FAQs and many other topics for its IP phone series and video phone series, which are useful and practical resources, especially for new users. The forum is also a platform for exchanging ideas and learning from other users.

The forum is maintained on a daily basis by specially designated Yealink Field Applications Engineers (FAE), who are committed to responding to inquiries within 24 hours. This is a good reflection of the philosophy of people at Yealink to always put the customers’ needs first.

For more information, please visit forum.yealink.com.

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