FrontRange Solutions announced the general availability its remote-access product for the HEAT Product Suite, iHEAT 8.3.7. The latest installment to FrontRange’s HEAT product line allows users to use a Universal Print Driver for printing to local client printers while systems administrators can manage registry-based policy, assign scripts, redirect folders, manage applications, and specify security options with Microsoft's Group Policy and its extensions.

 

“iHEAT is a great way for customers to extend the same HEAT capability that gives organizations a low cost, low-risk way of adopting ITIL processes and, thereby, achieve standardized processes that increase efficiency and lower service desk costs, said Lori Samolyk, FrontRange Senior Product Marketing Manager. “Since HEAT can be used for internal IT help desk or external customer support, this iHEAT release is a great fit for technicians who work remotely or are on-the-go.”

 

HEAT is also verified by Pink Elephant as supporting the following ITIL processes: Incident Management, Problem Management, Change Management and Configuration Management.