When Near Shore Services Company, Softtek needed a conferencing solution to become their corporate standard, the advanced features, enhanced meeting experience and support for future growth provided by Interwise Connect made it a viable solution.

 

Interwise Connect provides a single application with voice, video and Web conferencing for meeting and collaboration that boosts the efficiency and quality of business activities.

 

With 4,000 employees in countries throughout America and Europe and with a global delivery model, Softtek needed a cost efficient solution that would help enhance their meetings.

 

While looking for a solution, the company was able to realize the value behind conferencing, said Luis Cuellar, director of service engineering for Softtek in a statement to the press.

 

They recognized that conferencing had the ability to bring the company together in their collaboration efforts as well as support their customer goals, he explained.

 

Cellular also commented in the release that Interwise Connect is "liberating" for him as it enhances his business productivity by allowing him to connect to meetings from anywhere, and without having to miss anything important.

 

Interwise Connect, which works like email, will be included on all employee desktops. The solution was favored over other offerings that were costly or didn’t offer the same feature capabilities. The offerings fixed price unlimited usage model was also highly regarded for its ability to support the company's future growth in the area of online collaborative meetings.

 

According to a recent news release, "Softtek will enhance its practice of creating distributed development teams that mirror customer's time zones. Softtek also plans to use Interwise to enhance its standard business processes across remote groups throughout the organization."

 

Choosing solutions that make the call center more efficient and profitable is vital for future success. To be sure you are prepared to make these decisions, attend the Call Center 2.0 Conference collocated at this years INTERNET TELEPHONY Conference & Expo, WEST, October 10-13, 2006, in San Diego.