IP Communications Featured Articles

Reliable, high-quality and user-friendly are three qualities integral to a successful communications solution, the place this couldn’t be more true is the call center. Routing calls, answering queries and solving customer issues are only a few things that take place in the call center but one thing necessary to anything getting done is rock solid communication. ANPI has addressed this concern with a new offering.

The veteran business communications solutions provider announced today that it took its three-time Product of the Year award winning VIP offering and made it even better. Today’s announcement featured ANPI VIP Call Center, ready to provide businesses of virtually any size call center functionality.

Efficiency is vital to an effective call center; ANPI VIP Call Center addresses this through its call queuing system whereby the most appropriate agent is selected. Managers have the ability to leverage real-time monitoring and on-demand reporting to see key performance indicators and manage team members as proficiently as possible.

“The delivery of ANPI VIP Call Center is evidence of our commitment to provide difference-making cloud based unified communications solutions to our customers,” said Pat Herron, Vice President of Product Management. “At the core is an award-winning Customer Administration Portal that gives businesses powerful, but simple ways to improve their operations and the effectiveness of their communications.”

The new unveil features three available licenses:

• Call Center User
• Call Center Agent Client—a Web-based client providing agents additional call management tools
• Call Center Supervisor Client—a Web-based client that supports management of agent queues, and the ability to prioritize or redirect calls.

The new client licenses offer agents and supervisors greater capability through their Web-based client. Additionally, supervisors have the pleasure of monitoring in real-time.

ANPI is showing again its status as an industry-leader. Communication tools today must be able to adapt to enterprise need. In this case, call centers butter their bread so to speak in how quickly they handle calls and address issues—especially this time of year. It is no red rider bb gun under the tree Christmas morning, but businesses with the need for call center functionality could certainly enjoy the benefits ANPI VIP Call Center has to offer.