IP Communications Featured Articles

Providing business communication solutions since 1996, ANPI, has risen to prominence due its product offerings and exemplary customer service.  In 2003, the company hit the one billion minutes of usage per year mark, and is not looking back.  Its corporate theme says it all, “Collaborate. Innovate. Deliver.”—these are not just words, in ANPI’s case they are actions.

ANPI was established in 1996, and as mentioned above, by 2003 exceeded one billion minutes of usage per year and in 2005 were able to deploy its nationwide IP network.  With such a large operation, quality control could prove an issue.  ANPI was not willing to sacrifice the quality of service or its offerings, and in efforts to be one of the most dependable providers in the space opened its Network Operations Center and Engineering Lab.  Four short years later ANPI merged with Zone Telecom and expanded its network, and in 2013 it augmented its operations by opening the Innovation Center.

ANPI’s nationwide IP network transports data, voice and video for its nine million users coast to coast.  The 24x7 monitoring at the Network Operations center provides support around the clock for any question, issue or concern.

The service provider’s product offerings allow clients to increase functionally and productivity while lowering costs.  To guarantee scalabilty, reliability and quality of service, ANPI’s products are designed with business applications in mind.

Through the integration of video, fax, email and voicemail, unified messaging allows remote employees the same level of collaboration as though they were in the office down the hall.  It is an easy way to empower employees and watch the bottom line grow.

Its Hosted IP PBX (News - Alert) translates to no Capital Expenditure and no PBX equipment needed onsite.  Its services are billed as one reasonable monthly fee for collaboration and integrated voice tools.  ANPI’s unified communications (UC) offerings include desktop sharing, web meetings and video conferencing to ensure the highest level of productivity from WHEREVER employees or customers are located. 

One of if not the most important aspect of ANPI’s offerings is its diligent, exceptional and always-available customer care.  From installation, each customer is provided a “personal” care team that includes technical support, sales engineers and account managers to provide the type of service expected in today’s customer-centric marketplace.

In a space where the goal is (or at least should be) providing the best tools to provide an exceptional level of collaboration and communication at a reasonable cost, ANPI’s formula seems to working pretty well so far as they continue to deliver.