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AireSpring (News - Alert) has a lot to offer when it comes to contact center solutions, offering up a variety of options in terms of voice provision, data service, MPLS, SIP trunking and even cloud hosted services. But now, the AireSpring lineup is about to get even more potent with the newly-announced pending release of its new AireContact system, which will put a lot more punch into an already packed lineup.

The AireContact system will make its way to AireSpring's private IP network, which has won some awards in its own right. AireContact itself, meanwhile, offers PCI (News - Alert) compliance and complete end-to-end encryption, so as to keep the contents both safe and in compliance with any applicable laws. This allows for the storage of not only call recordings, but also protection measures for credit cards, going a long way in terms of keeping customer data as protected as possible. AireContact also works over AireSpring's IP / MPLS network, so as to ensure better security, call quality, and improvements to both quality of service and class of service.

The use of the AireSpring cloud allows for easier adoption of the new technology while taking out the need to bring in new server systems, which can take a lot of time and expense to properly put into place and keep operational. But the simplicity of the adoption shouldn't be interpreted as stemming from a lack of capability, as the system will offer support for a variety of uses. Available with this service is the full slate of inbound, outbound and blended calling systems, as well as the use of interactive voice response (IVR) systems, call transfer and hold systems, conferencing systems, call prioritization, analytics and reporting systems and a wide array of others.

This combination of factors allows, according to AireSpring's chief operating officer Daniel Lonstein (News - Alert), for “a cutting-edge contact center solution, which is hosted in our cloud and which will be frequently upgraded with the newest features and refinements.” Additionally, the combination allows for “reduced operational and capital costs,” as well as “always new and improved features.”

It's hard not to get behind such a system. After all, a hosted solution is often the best solution for many companies, especially those who would rather have a regular expense that can be factored into decision making rather than the substantial up-front cost of deploying complex hardware, which may break down unexpectedly. Considering what all AireContact will do in terms of offering services for business, the cloud seems even more compelling.

There will likely always be many choices available when it comes to contact center solutions, and AireSpring's AireContact will certainly have a very promising offering front and center for those businesses looking to bulk up its contact center.