IP Communications Featured Articles

Staffa Health Group recently announced that it is reaping great benefits of Avaya’s (News - Alert) IP Office 500 solution. With Avaya IP Office 500, Staffa Health Group has been able to improve the patient experience while lowering the overall cost of ownership.

IP Office 500 delivers simple-to-use, yet powerful video solutions. IP Office Power User and Teleworker solutions come with HD-quality video softphones built in, delivering rich point-to-point video collaboration for up to six people. Moreover, it integrates the powerful voice and video collaboration capabilities offered through the Avaya Flare Experience.

Included with the IP Office Power User and Teleworker applications, users simply download the free Avaya Flare app to their Apple (News - Alert) iPad device or Windows PC, and on-the-go video collaboration is a reality.

“We’ve already had excellent feedback by patients on our geographical number system, which helps ensure that each patient goes right to the appropriate staffer who can help them best. We believe that prevention is better than cure. As well as offering healthcare when it is needed, we aim to work with the community to try to prevent problems from occurring so that the need for our crisis services will decrease and the people we serve at Staffa Health Group will enjoy a better standard of health. Communications are critical to that endeavor, and we’re pleased to be using Avaya to ensure our communications are as top-notch as the care we provide at Staffa Health Group,” said Valerie Beattie, Practice Manager, Staffa Health Group.

“By implementing Avaya IP Office 500, NT Voice and Data helped Staffa Health Group to maximize their communications potential to ensure each patient gets a top-notch experience every time they call. In addition, Staffa Health Group can look forward to a lower TCO with Avaya than with the other systems that they evaluated,” said Mark Beardsley, NT Voice & Data.

In related news, Avaya is named to CRN's 2013 Partner Program Guide, and awarded a 5-Star Partner rating for the fourth consecutive year. The CRN Partner Program Guide is the definitive listing of manufacturers and software publishers that sell through solution providers and provide products to the IT Channel.

The guide recognizes those vendors who have channel programs and derive a portion of their sales from the indirect IT Channel.