Depending on the type of voice plan one uses — especially with services appealing because they offer the chance to save money — international calling can a somewhat complicated affair. It isn’t always easy to find a service that hits the sweet spot between ease-of-use and cost savings.
) international calling service aims to do just that, however. It’s designed to provide customer with the types of features they are most likely to need or appreciate, without being overly complicated.
One of the useful features that comes with Packetel’s international calling service is the ability to have what the company calls “U.S. presence” from any place in the world. What Packetel is referring to here is the ability to have a local U.S. number that can be used by friends, family or business clients to reach the subscriber, regardless of where he or she is located — even abroad.
This ability comes thanks to Packetel’s follow me/local presence feature, one of two main “Dialing Modes” that can be set to make the service perform in whatever manner is most useful to the subscriber.
In Follow Me/Local Presence mode, the subscriber’s Personal Access Number (number used to access the service, usually local, selected when the subscriber first signs up), enables callers to reach the subscriber no matter where he or she is.
Here’s how it works: the caller dials the recipient’s Personal Access Number (the local U.S. number), and the call is automatically connected to the recipient’s XPress Number (pre-programmed number set by the subscriber so calls can be re-directed to the phone he or she is currently using). Since the XPress Number can be any number — cell phone, work, phone, home phone, etc. — this means the subscriber can be reached anywhere.
Follow Me/Local Presence mode differs from Call Out mode, in which the Personal Access Number is used by the subscriber to make outgoing calls.
To learn more about Packetel’s long distance service, please visit the International Calling
channel on TMCnet.com, brought to you by Packetel.
Mae Kowalke is senior editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae’s articles, please visit her columnist page. She also blogs for TMCnet here.