The increasing use of integrated IP communication services, such as VoIP, has grown. VoIP phone shipments have went up 25 percent, according to a recent study
by Infonetics Research (News
), an international market research and consulting firm, IP softphone deliveries have doubled.
One Boston-based national telecommunications provider says it has all of its IP services delivered over a private nationwide network that gives end-users a range of options to meet their voice and data communications needs. TNCI’s service, called “TNCInet Advantage”, includes SIP trunking
, hosted PBX (News
) and integrated access
– either DIA or PRI.
Those who cannot afford
or don’t want to make the investment in switching to a state-of-the-art phone system should look into a hosted or integrated solution, said Brenda MacDonald, vice president of carrier relations for TNCI.
“With this suite of IP solutions, most businesses have an option with TNCI,” she said.
With a private IP-PBX, SIP trunking offers a dedicated IP connection to the network, helping customers use the TNCInet network
to transport data while still using features from their own IP-PBX. The integrated solution offers customers just a data connection or just a voice connection with the option to add applications at any time.
“If a customer wants to try our service, they can start with an IP connection, experience the strong quality of our network and the support of our team, and then choose to grow with us from there,” MacDonald said. “Multi-location businesses could use one or more of the options at each location. Since we are using our private IP network as the platform, what they have on each premise can be different yet speak to each other.”
The raising use of VoIP is not surprising to TNCI. Company officials know that in this down economy, companies are continuously looking for cost effective ways to improve integrated communications within their organization.
In an article written
in December for TMC’s
Internet Telephony (News
) magazine the author said that even though the stock market was plunging and the economy slowing, VoIP would continue to grow.
"More and more executives will be under the gun to cut costs. There are a number of ways to cut costs but one way to cut costs tends to jump out at you -- the phone bill. This will force many companies to take the digital/VoIP plunge. As a result, VoIP sales will increase significantly over the next year or two," the author said.
“The stock market crash has effectively pulled in the VoIP growth curve by 6-12 months or more. As identified in the Post-Melt Down chart, VoIP sales may increase by 200-300 percent over previous forecasts,” the author said. “Thus, next year's VoIP growth can be expected to jump from 4 percent to 8 percent or 12 percent or more next year.”
TMCnet reported on a study released in May of this year by one firm that found the global VoIP services market grew 33 percent in 2008 to $30.8 billion.
Since March 2009, TNCI has reported a tremendous response from its indirect sales partners, with more than 200 quotes in progress less than a month after the event. The TNCI solution is customizable for any business needs.
“Whether they have a legacy phone system which no longer serves their needs or a new IP-PBX and need only a SIP trunk, we are open to doing what we need to do for the customer,” MacDonald said.
Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Jessica Kostek