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Integrated Communications Featured Article


April 22, 2009

TNCInet Advantage Solution Is Right For Your Business

By Jessica Kostek, TMCnet Channel Editor


Businesses looking to enhance their network should look into the TNCInet™ Advantage Solutions from TNCI. A fast-paced, privately held national voice and data communications reseller, the CLEC and VoIP Network Provider is 100 percent focused on servicing businesses across the U.S. Founded in 1991, TNCI has forged many long-term relationships with the industry's most advanced and reliable carriers such as Sprint (News - Alert), Qwest, MCI, Verizon, and AT&T to offer quality voice and data solutions and products at the best possible rates.
 
Recently, TMCnet had the chance to speak with TNCI's Brenda MacDonald, vice president of carrier relations and Jeanne Duca, AVP Marketing about TNCI’s various solutions.
 
“With this suite of IP solutions most businesses have an option with TNCI,” said MacDonald. “For customers with their own IP PBX (News - Alert), SIP trunking offers a dedicated IP connection into the network enabling customers to use the TNCInet™ network for transport while utilizing the features available to them via their IP PBX. The integrated offer enables a customer to choose just a data connection or just voice with the ability to add applications at any time. The integrated offer works with legacy equipment and gives customers an entry point into voice over IP.”
 
She explained some customers don’t want to or can’t afford to make the required investment in a state-of-the-art phone system. In this case a hosted or integrated solution may be the answer.
 
However, for those who would like to test TNCI solutions, “they can start with an IP connection, experience the strong quality of our network and the support of our team, and then choose to grow with us from there,” said MacDonald. And, she added, multilocation businesses could use one or more of the options at each location.
 
“Since we are using our private IP network as the platform, what they have on each premises can be different yet speak to each other,” she said.
 
Each solution is customized to fit each client’s unique needs, so end-users need not fear having a duplicated solution that is implemented exactly to other businesses. “Whether they have a legacy phone system which no longer serves their needs or a new IP PBX and need only a SIP trunk, we are open to doing what we need to do for the customer,” said MacDonald.
 
“With the TNCInet™ Advantage IP solution,” Duca says, giving an example, “customers have the benefit that TNCI is a 48 state CLEC, capable of providing all services on one simple bill. We find this to be a very strong selling point for customers. It is a differentiator between TNCI and other IP/Business VoIP providers in that we can satisfy a customer’s need for POTS lines for a smaller location or to support a disaster recovery solution. Customers need not have an additional provider.”

Even if your businesses don’t have an IT department, TNCI is there to help in whatever way they can. “TNCI can monitor, support, and configure their equipment at any level and manage it as if we are their IT team,” said MacDonald. “The ability for TNCI to be a partner with the agent and the customer is really what’s key here. That’s always been TNCI’s focus — to support the agents as much as we can so they can support their customers.”
 
For more information about TNCI, visit their Website, or check out their Integrated Communications channel here on TMCnet.

Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek





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