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Contact Center Outsourcing: Steady Growth Projected for EMEA
The benefits of contact center outsourcing have not been limited to the North American market, but are now booming for businesses all over the world who have discovered the cost savings and other operational benefits of contact center outsourcing.
11/21/2006 |
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Ten Tips for Hiring the Right Customer Care Representative
There’s no question that training, incentives and the right technology are all tools that can help call center agents provide better service.
11/21/2006 |
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Contact Center Outsourcing Must Fit the Business Model
Throughout every industry there are arguments for and against outsourcing a project or a service that could also be done in-house. When it comes to deciding whether or not to outsource the contact center or even one particular calling campaign, several elements must be taken into consideration before making the best choice for the organization.
11/15/2006 |
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The Inbound Call Center- An Excellent Resource for Expanding the Customer Base
One excellent medium in which to expand the customer base is through the inbound call center. When a customer calls and speaks to an agent, the agent has pertinent customer information at their fingertips while also having the customer’s attention. During one phone conversation, the agent can turn a customer of one product line into the customer of three product lines, for example, due to a customized solution that was offered by the agent during a routine phone call placed by the customer.
10/12/2006 |
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Verizon Wireless to Open Call Center in Alabama
Verizon Wireless will open a new $44-million state headquarters and call center facility in Huntsville, Alabama, and in doing so create 1,300 new jobs for the region, company and state officials announced on Thursday.
9/21/2006 |
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Upselling in the Inbound Call Center Offers Benefits
As call centers have traditionally been a significant drain on the enterprise’s capital, management is consistently searching for ways to not only reduce expenditures and overhead, but also for opportunities that generate revenue at the call center level.
8/10/2006 |
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The Best Call Center Customer Care Services Are Achievable With the Right Mix
The best call center customer care services consists of the perfect mix of an inbound call center with 24x7 access, a proper workforce management that provides appropriate call center scheduling and call center training, effective call center software that affords the appropriate tools for efficiency and a talented and enthusiastic pool of agents.
8/9/2006 |
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Selecting an Inbound Call Center
Selecting the right inbound call center is a challenge for any company that is seeking to outsource this element of their business.
8/7/2006 |
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Maximize Your Inbound Marketing Campaign with Proper Hours and Staffing
Most call center managers understand the effectiveness of a well targeted inbound telemarketing campaign. Combine this type of campaign with experienced and professional call center agents and increased revenues are virtually guaranteed.
6/9/2006 |
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SMBs Can Maximize Marketing Dollars with an Inbound Marketing Campaign
To maximize the effectiveness of the inbound marketing campaign, the organization must be able to ‘target’ the marketing campaign.
6/2/2006 |
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In the End, Technology Solutions Cannot Replace Live Call Center Agents
In order to produce the most efficient and productive call experience, a good balance between self-service options and the live agents needs to be achieved.
6/1/2006 |
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After-Hours Support Can Increase Customer Loyalty and Improve the Bottom Line
In the past, a company could easily implement a standard 9 to 5 inbound call center as consumers were used to this practice. However, the Internet has provided us with 24 x 7 world wide commerce that has changed the consumer’s expectation.
6/1/2006 |
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