Hosted PBX Featured Articles

Technology today is truly amazing. However, when an enterprise invests in a Hosted PBX (News - Alert) system and team members don’t know how to leverage it for maximum efficiency and productivity, there is an issue.

To address this dyer “gap” in tech education, XO Communications (News - Alert) announced an in-depth and illuminating program to teach new customers about maximizing value from their new solution. This seems like something someone would have thought up when the tech was first introduced, but sadly no. The industry lacks an educational program to give all parties using the solution an in-depth understanding and comfort level with the solutions various features and capabilities.

XO Communications is using education to increase speed of implementation and return on investment (ROI).

“Enterprise organizations adopting Hosted PBX applications have been seeking assistance to quickly, fully and independently leverage the communications solutions they purchase,” said Nicola Jackson, vice president of marketing at XO Communications. “XO is leading the industry with a progressive instructional program that offers customers the knowledge and tools that empower them to realize the most value from their services.”

In recent years, the space has seen premises-based phone system sales plateau, but Hosted PBX offerings steady rise. A recent Infonetics (News - Alert) study found that in 2013 Hosted PBX services increased by more than 20 percent. Another market study illustrated that 20 percent of SMBs are utilizing IP communications, 60 percent of whom own a hosted PBX product.

As we’ve seen in much of the new tech being released today, enterprises are adopting tools that team members either don’t know how to use or choose not to learn the value in. I liken the situation to one of my favorite movie quotes, “There’s nothing worse in life than wasted talent.” Robert DeNiro was right when stating that in the 1993 classic A Bronx Tale and the saying holds true today—XO Communications is making an effort to ensure the enterprise doesn’t fall victim to wasting its ‘talent.’