Hosted Softswitch Featured Article

Service Provider Looking for the PC Dialer? Look No Further than REVE Systems iTel Hosted Softswitch

 
October 23, 2012


By Susan J. Campbell, TMCnet Contributing Editor
 

Companies still reliant on the traditional landline telephone are missing out on major cost savings and programmatic advantages available in VoIP solutions from the personal computer.

The growing demand among those individuals who have given up their tethered existence, however, is creating a market of opportunities for the service provider interested in offering a PC dialer and hosted softswitch.

A traditional landline might offer caller ID and call waiting, but it doesn’t get much more advanced after that. With VoIP solutions, users can integrate other applications, control displays and have access to a multitude of data regarding their calls.

Take iTel PC Dialer, for example, as highlighted on this page.

REVE Systems, a carrier grade soft switch and billing solutions company, developed iTel PC Dialer, a hosted softswitch solution custom-made for VoIP calls from a PC.

With softswitch technology, telecommunications networks have a central device that connects calls from one entity to the next, usually by Internet. REVE’s software solution provides hosted softswitch technology that gives companies full branding options. Furthermore, iTel PC Dialer is compatible with iTel Switch Plus and a variety of other SIP switches, including standard SIP switches.

REVE designed the hosted softswitch solution so that companies can get the most of it and their existing applications, such as Asterisk’s (News - Alert) software and softswitch solutions, VoIP switch, DigiTalk, Porta and Nexgen. This ability to extend the value and lifecycle of current investments is a critical benefit for companies with budgets that don’t allow for frequent equipment replacements.

By choosing the hosted softswitch solution from REVE, companies have the full advantage of speaker and microphone settings, which can be controlled via the interface on the monitor. The monitor is also used to show the company’s name, the duration of a call and a variety of other menu choices that allow companies to drill down on data.

Call lists and entire phonebooks can be entered into the hosted softswitch solution and it supports G711 and G729 codecs. iTel PC Dialer also includes features such as the echo canceller and other sound technologies that provide a high-quality user experience.

And given the commoditized direction of this industry, the quality of the use experience is often a provider’s only differentiation.

Companies have personalization options with REVE’s iTel PC Dialer. There are a variety of branding solutions that can be used on a company’s homepage. The phone pad has more than 30 designs that all have different elements that make them unique.

Customization is an important part of any branding process, and the hosted softswitch offering from REVE makes it possible.

Telecommunications has come a long way, and linking the PC – where so many business processes take place – to the phone just makes sense, especially with a hosted softswitch that puts all the call information right in front of the user, from the account balance to the a call log that keeps track of all successful calls.




Edited by Braden Becker

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