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To respond to the demand for outstanding services and increased satisfaction among its customer base, Fennec Technologies, a U.K.-based business process outsourcer, has selected AMEYO, the flagship CIM solution from Drishti that will allow the company to configure reports and record interactions between agents and customers without limits.

According to this Drishti report, Fennec Technologies aims to provide a friendly approach with solutions that are both professional and cost-effective. Its BPO solutions include Web marketing, telemarketing and other back office services. All offerings are in line with standard International Contact Center and Telephone Marketing Bureau services for business-to-consumer (B2C) and business-to-business (B2B) environments.

Fennec Technologies was in search of a technology solution that would assist in the delivery of effective operations, one that would also easily scale and customize according to the needs of the business. Vijay Sulake, business head - BPO Operations, Fennec Technologies, shared that the company is committed to providing customers with the best services and offerings to meet their business needs.

The Voice Logger feature in the AMEYO solution allows Fennec Technologies to record conversations while also ensuring the security of the data. A hosted predictive dialer is included to support the management of multiple campaigns while boosting agent productivity. The reporting feature allows users to easily create or search for repots and view real-time or historical data. By simplifying their approach to business operations and more closely focusing on what clients need, Fennec Technologies has increased customer satisfaction.

As an outbound solution, AMEYO provides the contact center with the hosted predictive dialer capabilities necessary to increase efficiency. Organizations running outbound campaigns are better able to increase sales closure and earn higher revenues in debt collection. Automated features include precision, predictive, progressive, power and manual dialing. Dynamic call pacing per agent availability, answering machine detection rate, average interaction time and busy signals are also included, eliminating the need for supervisors to pace calls, improving productivity.

The solution is also designed to adhere to Do Not Call regulations. A centralized administration interface for managers eases the oversight process, and managers can easily reach customers through a preferred channel. Contact with lead management and multiple number management solutions are maximized to derive greater value from these solutions.

At the end of the day, the contact center needs to reach as many people as possible, in as little time as possible. The hosted predictive dialer is an important tool in the mix, allowing for optimized efficiency and the elimination of wasted time. After all, in the contact center world, time is money.