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LiveVox (News - Alert), a force in the cloud-based customer contact solutions market, offers a wide range of services to maximize customer relationship management. Services include automatic call distributor (ACD), interactive voice response (IVR), a hosted predicted dialer service and business analytics software.

With a hosted predicted dialer, LiveVox allows for different types of outbound calls regardless of problems presented by hardware licensure and complicated framework. The technology allows outbound call dialing to be structured in a customized way based on the business need. Companies can use the technology to generate preview, automated or manual calling initiatives.

The use of the impenetrable cloud platform and inherent administrative tools will result in the best outcome when it comes to creating call campaigns. Advantages of a hosted predicted dialer include managed pacing, allowing for maximized agent dialogue; the availability of multiple contact channels meeting every need; and Web-initiated control, which produces greater effectiveness.

The hosted predicted dialer works cohesively with LiveVox’s other applications, such as ACV and IVR, and has a dynamic preview dialing option for the wireless environment. The system also allows for easy control of call lists and campaign specific metrics, and can be customized with specific icons using a graphical user interface (GUI) system.

The hosted predicted dialer is one tool of the LiveVox line-up that will aid organizations in managing their relationships with customers. Because its applications can be easily customized to create whatever contact campaign the organization chooses, the products are a good fit that will prove useful with each stage of the customer lifecycle. The company’s offerings allow CRM users a better way to tailor their services in order to extend to broader audiences.

LiveVox helps companies stay more profitable as reporting options and business analytics software allow specific manipulation of contact information for each campaign for continuous improvement and better organizational planning. Its integrated platform also allows for seamless, cost-effective operation even when outsourcing to overseas call centers.

Customers may also see multiple means of contact; report generation that helps determine the best way and time to contact the customer; divide accounts over different campaigns; and easily manage a variety of clients, sources and campaigns in one platform.

In short, LiveVox offers comprehensive dialing solutions that will help customers capitalize on their call center data so they can continue to improve performance and drive reliable revenue over time.