Thinking Phone Networks, a communications solutions software developer, recently received the prestigious INTERNET TELEPHONY magazine 2008 Product of the Year Award for its C3 Analytics. These solutions provide visibility and reporting across various communications systems deployed across the enterprise. 

 

Sponsored by Technology Marketing Corporation (TMC (News - Alert)), the 11^th Annual Product of the Year Awards represent the most innovative new products as selected by INTERNET TELEPHONY editors. INTERNET TELEPHONY magazine was launched in 1998 and is the premier publication covering the IP communications industry.

 

The editors of INTERNET TELEPHONY selected the companies which in their view demonstrate vision, leadership and attention to detail.

 

Whether occurring through telephone conversation, instant message, e-mail, support incident, or content update, C3 (News - Alert) Analytics delivers consolidated reporting over all customer interactions. 

 

This is made possible thanks to Thinking Phone Networks’ Coherent Customer Communications architecture that supports all its services. C3 Analytics can assess interactions across the enterprise to generate management dashboards, deep multi-dimensional business reporting, and ad hoc summaries suitable for user-level assessment. 

 

All information is provided through a flexible Web-based interface to provide immediate value without extensive training or infrastructure investments.

 

"With hundreds of applications again this year, the judging process was difficult but the selected winners have demonstrated a commitment to quality and the continued development of the IP communications industry. These winners deserve this honor, and I look forward to seeing more innovative solutions from them as they continue to contribute to the future of VoIP and IP communications,” stated TMC Editorial Director, Greg Galitzine (News - Alert). 

 

Thinking Phone Networks is unique in that it was founded by industry veterans who understand firsthand the challenges regarding managing sales, support, and services teams across several successful companies. 

 

The company’s management team’s experience with enterprise software development and managing highly advanced, globally-distributed computing environments convinced them that this problem could be fixed by creating and integrating innovative technologies on a hosted platform. The resulting platform would help business increase the efficiency of their operations, and provide a new kind of management visibility by integrating data from independent and isolated data sources.

 

By combining voice and customer communications with business and customer management applications, Thinking Phone Networks C3 platform is able to provider a hosted intelligence capability.

 

C3 unifies disparate communications mechanisms onto one platform and provides a robust set of real-time, relational, ad-hoc, and analytic views into customer interactions, sales performance, and support activity.  With C3 Analytics, managers gain the ability to make more informed decisions about their business.