Hosted PBX Featured Article

The Key Benefits of Hosted PBX

By Brian Solomon, TMCnet Web Editor

Hosted PBX refers to virtual PBX (News - Alert) which employs cutting-edge internet technology to execute sophisticated phone system functions, with a minimal investment. Similar to traditional PBX telephone systems, it lets you to route calls to different extensions via voice mail. It also does a lot more.

 

With hosted PBX, customers do not require a high-speed internet connection, nor do they need any type of special hardware. 

You don't need to be a VoIP expert--many hosted PBX users don't even realize they are using VoIP in the first place.  They are only aware that they have a new sophisticated telephone system with great options, and that they didn't need to replace all their phones or purchase expensive hardware.

 

The primary benefit of using hosted PBX is flexibility. Hosted PBX is particularly beneficial to customers with an outside sales force, several locations, or work- from-home employees. Whether working at corporate office, home office, remote client site or while on the road, employees can receive faxes, email and voice mail--all in the same inbox. 

When clients call the main office number, messages will still get routed to the proper location. Employees who are working from home can receive calls the same as they would be able to in the office.

 

Additionally, you can set up your phone to show the main office number while making outgoing calls, that way your clients do not have to call you on your cell or home phone.

 

Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon’s columnist page. 

 

Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

 

 

Internet Protocol (IP)	X
IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data in packets over the Internet. I...more

Private Branch Exchange (PBX)	X
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Voice over IP (VoIP)	X
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