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Ifbyphone Announces Partnership with Voxeo
By Susan J. Campbell, TMCnet Contributing Editor
IVR solutions have historically been limited to large enterprises due to cost and complexity. The partnership powers the Ifbyphone “Voice of the Web” hosted IVR capabilities. These capabilities are available from a user friendly website and accessed from any telephone or via the powerful Ifbyphone application programming interface (API).
Ifbyphone can deliver the power of voice to any business by combining the affordability of an open source Asterisk (News - Alert) and Linux infrastructure, the sophistication and flexibility of industry standard VoiceXML and the Ifbyphone VoiceXML application framework technologies.
Traditional IVR solutions proved to be rigid, complex to build and support, and expensive. Companies like Ifbyphone are changing this standard with Hosted IVR and companies such as Voxeo have rallied around the VoiceXML and CCXML standards to drive the cost down, while increases the flexibility of IVR solutions.
”While these new standards have opened up the IVR space to large corporations and spawned a wealth of solutions, these VoiceXML solutions still require the end customer to learn VoiceXML, CCXML, speech grammar syntax and programming talent,” said Shapiro. “The requirements to learn these new tools and technologies, and the cost of the VoiceXML platforms have excluded all but the largest companies.”
Ifbyphone has done well to develop a proprietary set of technologies which dynamically generate VoiceXML and CCXML applications based on end user input. These application specifications are presented to the user via a Web 2.0 style site which leads the user through the configuration of click to call solutions, virtual receptionists, interactive voice response dialogs, voice broadcast configuration, location based call routing, and schedule based call routing.
When a call is received via click to call, application, API call, inbound telephone or scheduled outbound telephone call, the Ifbyphone VoiceXML generator dynamically builds an application to handle the call. This approach provides the cost effectiveness and flexibility of the VoiceXML world to companies that lack the technologic expertise to build the applications in VoiceXML.
This partnership pairs Voxeo Prophecy, the only platform that is certified 100 percent compliant with all mandatory and optional VoiceXML tests, and with Ifbyphone’s “Voice of the Web” suite of services. This suite includes: