The mobile workforce has been a hot topic of late with increasing numbers of ways for employees and workers to get work done outside of the office. Whether it be remote access, a cloud telephony network, or mobile applications, workers are increasingly doing more work out of their physical work environment. A recently released iPadapplication from Zendesk enables customer service agents to accomplish this very task.

Zendesk, a customer support software-as-a-service provider, offers the iPad app in conjunction with its other mobile applications for the iPhone (News - Alert), Blackberry, and Android. As a provider of a Web-based help desk and support ticketing application, Zendesk makes responding to customer service tickets simpler for iPad users.

Founder and CEO of Zendesk, Mikke Svane stated that this recent release is not just "a reskinned mobile web interface or a revamped iPhone app," but rather gives the user complete interface access to his or her entire Zendesk account. With access to all views, complete ticket conversations, email, and Twitter, the app makes customer service ticketing resolution that much more simple.

Including bookmarking and real-time ticket activity streaming, the new app has features solely available on the iPad.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Juliana Kenny