For hosted contact centers looking to better serve customers and enhance productivity levels for their agents, a solution that offers agents easier access to tools and makes engagement with the customer easier, is a definite must.

 

Cincom Systems' Synchrony, a multi-channel contact center and unified agent desktop offers the ability to enhance and improve the customer relationship

 

Recognizing its significance and unique features, Frost & Sullivan has awarded Cincom Synchrony with a 2007 Award for Product Differentiation in the North American Hosted Contact Center Markets.

 

The award honors companies in a number of markets for their ability to offer enhanced performance, recognized achievement, as well as leadership, customer service and innovation, among others features.

 

Analysts interviewed analyzed and researched companies for the award.

 

"Spend five minutes with Synchrony's agent desktop, and you'll understand the value it brings to a contact center," commented Michael DeSalles, strategic analyst at Frost & Sullivan in a statement to the press.

 

"In today's complex contact center where agents are expected to repeatedly deliver great customer experiences, a tool like Synchrony's desktop that dynamically presents the relevant applications and content the agent needs for each customer interaction is an extremely powerful tool," DeSalles also commented.

 

According to a news release, this is Synchrony's 9th award in four consecutive years.

 

 

Cincom Synchrony Awarded for Desktop Capabilities