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Discover How You Can Create, Manage and Deliver the Best Customer Experience

July 11, 2007

By Stefania Viscusi
Assignment Desk Editor

The competition in the contact center industry continues to increase today as more and more operations seek to provide the ultimate customer experience to gain a competitive advantage.

Because the customer experience is linked directly with the call center, quality customer experiences that set a call center apart are essential. This can be achieved through strategies and best practices set in place to improve the customer experience.

For an inside look and for expert commentary, Cincom Systems is offering an on-demand Webinar featuring their customer experience expert, Trent Fulcher, senior management consultant at Cincom.

Fulcher will offer to attendees, information on the ways in which many successful companies have improved customer experiences in their contact centers.

The Webinar, "Create, Manage and Deliver the Best Customer Experience," will also focus on the value of the contact center and the role it plays in achieving a quality customer experience, as well as offer tips for turning a contact center in a profit center, among a list of other topics.

Related Articles:

Cincom Enhances the Customer Experience in the Contact Center

Customer Experience Management: Is It Just Another Name for CRM?

Understanding Customer Experience Management: A Talk with Cincom's Randy Saunders

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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.