Hosted Contact Center Featured Article

Five9 to Exhibit Cloud-based Solution at Industry Event

April 12, 2010

By Kelly McGuire,
TMCnet Editor

After attending various telecom industry events, I know more than ever the necessity of meeting and mingling with executives and professionals. Even more important is the ability to gather together with respected peers to see the products that we all know, love and use on a day to day basis.

To that end, call center on demand and hosted contact center software provider, Five9, will be participating in NetSuite's (News - Alert)SuiteCloud 2010, and exhibiting at booth #18. The event, which will take place at the InterContinental Hotel in San Francisco, Cali. from April 13 - April 15, will be a surefire way for Five9 to offer its products and insight on the industry and recent trends.

'We expect to contribute to the ecosystem of business leaders and industry experts to better foster innovation and creative thinking about how cloud computing solutions can save businesses money, improve productivity and provide competitive advantage,' said Jim Dvorkin, Five9's chief technology officer, in a recent TMCnet interview.

The company, which recently introduced the industry's first cloud computing platform for call centers, will showcase its products and the ability to enable customers, software developers, consultants and IT professionals to build native software integrations between Five9 on-demand call center software and other enterprise software applications.

'We're looking forward to meeting not only potential customers but also partners, developers and consultants who may wish to join the Five9 Developer Program and build applications on the platform to extend our Virtual Call Center Suite,' Dvorkin said in a TMCnet interview.

'We're proud to participate in SuiteCloud 2010 and contribute to the sharing of ideas and knowledge about how cloud-computing can reduce costs and improve productivity for companies of all sizes,' Dvorkin said in a recent release. 'We have many companies and independent software vendors using the Five9 Cloud Computing Platform for Call Centers bringing value to their customers by delivering cloud-based, industry-specific call center solutions and integrating existing applications with Five9 on-demand call center software.'

Recently, the company reported that SendMe, a mobile media company, switched to Five9's Virtual Call Center software for their customer service call center and realized an 80 percent cost savings.

It wouldn't surprise me - or probably any industry folk either - that the company's cloud-based solution will yield the same results for users.

'We consistently observe that customers who deploy a solution that integrates existing business applications with Five on-demand call center software on top of our Cloud Computing Platform realize significant cost savings and productivity improvements,' Dvorkin told TMCnet.




Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly 'green' technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire