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Five9 Cloud Computing Platform Receives 2009 Product of the Year Award
February 17, 2010
Call center software provider, Five9 Inc. has announced that its Cloud Computing Platform for Call Centers has received a 2009 Product of the Year Award from Technology Marketing Corp.’s Customer Interaction Solutions magazine, a publication covering CRM, call centers and teleservices.
Customer Interaction Solutions magazine honors innovative companies for their contributions in advancing technologies and application refinement, said Rich Tehrani (News - Alert), CEO at TMC.
According to Tehrani, Five9’s excellence in call center technologies as well as providing ROI for the companies that use them, made them an attractive candidate for recognition.
With Cloud Computing Platform for Call Centers, software vendors, systems integrators, call center consultants, developers and I.T. professionals can build native software integrations between Five9 on-demand call center software and other enterprise software applications.
“The Cloud Computing Platform for Call Centers and the Five9 Developer Program have rapidly gained industry acceptance since their introduction, and this award confirms the value of the platform to our customers, partners, and developer community,” said Jim Dvorkin, chief technology officer at Five9.
The company provides a robust set of Cloud APIs. And, these APIs can be used to extend Five9 capabilities and benefits to any business application, said company officials.
Keeping that in mind, by integrating Five9’s call center software, call centers across a range of horizontal functions can create unified agent desktops or build industry-specific solutions.
Since the Cloud Computing Platform for Call Centers is complemented by the Five9 Developer Program, application developers, joining the program, can gain access to a customer-grade development “sandbox” environment for the platform. Company officials said that it supports full on-demand inbound and outbound call center capabilities; API documentation including code samples; and a dedicated developer support team.
Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity. In January, Internet Brands selected Five9 Virtual Call Center Suite for their Automotive Customer Care Department, which handles all aspects of customer care for their automotive Web sites.
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Edited by Kelly McGuire
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