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Cincom Synchrony Named Best of Show
May 17, 2007
CINCINNATI, Ohio - May 17, 2007 - Cincom Systems’ Synchrony™ (www.cincom.com/synchrony) was awarded the 2007 Call Center Demo and Conference – Miami Best of Show award for merging outbound contact center capabilities such as automated dialing, callback scheduling and campaign management tools with its award-winning agent desktop interface and inbound contact center functionality.
"Automated dialing, callback scheduling and campaign management aren't only for salespeople or telemarketers. The trend in call centers today is toward meshing service and sales where it's appropriate. Outbound promotions and follow-up communication are methods that call centers have come to depend on to sustain revenue, even if these centers primarily answer inquiries from customers,” wrote Call Center Magazine editors regarding Cincom Synchrony’s selection.
“We're pleased to see Cincom incorporate outbound tools as part of its overall agent desktop interface. Cincom Synchrony 7.0 earns a Best of Show award for the ease with which it lets agents use the same software, whether they reach out to customers or assist customers who get in touch with them," continued Call Center Magazine editors.
The Best of Show Award is presented to companies that participated in the Call Center Demo & Conference and demonstrated superior innovation, dedication and pursuit of excellence in providing products and services for the ever-growing call center market.
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