Hosted Contact Center Featured Article

Additional Features of Five9's Release 7.3 Upgrades User Experience

November 06, 2009

By Kelly McGuire,
TMCnet Editor

The Release 7.3 Virtual Call Center from call center software provider, Five9 Inc., has many new and upgraded functionalities that give existing customers added benefits to using the improved software system.

“As our software is delivered in a software-as-a-service model, our customers will automatically be upgraded as we upgrade the software on the host computers in our datacenter,” David van Everen, vice president of product management at Five9, said previously

And, while the three key features – local touch, list priorities and ratios and a built-in Web browser – are essential in the revamped program, there are other features that give this new application a widespread advantage for each user. In fact, the new 7.3 release has over 20 new attractive features within the new platform.

Specifically, Five9’s new 7.3 Release has to features that not only improve users’ experience, but improve the overall operations of the system.

With enhanced Web connectors, in addition to the GET HTTP request type, connectors may now be executed using POST. According to Five9 officials, the new method allows for more complex requests to be sent to web servers. 

“Using the POST method enables connectors to send worksheet data from a call, along with all call details and CRM fields,” company officials said, adding that both request types may now include date and time details about calls, including calls’ start and end date, time, or timestamps.

And, with security issues and identify fraud being so prevalent in today’s professional environments, Five9’s upgraded password policies within the 7.3 Release come at a specifically essential time. 

“As part of our continual commitment to security, administrators can now configure password policies for their domain,” company officials said. “New password options include requiring users to have passwords with at least a specified number of lower-case or upper-case letters, numbers, special characters, and lengths.”

In order to be absolutely certain passwords are as secure as possible, the Five9 new password policies also permit administrators to configure password expiration periods, password history and user lockouts.

It’s evident that, when designing a new system, or even upgrade, Five9 creates a product with customers in mind.
 

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire