On-demand call center
software solutions provider Five9, has announced the availability of the latest’s version of their SaaS (News
) call center technology, Virtual Call Center Suite 7.2,
The new offering is targeted toward telesales and telemarketing organizations that are responsible for outbound calling to help increase productivity and drive revenues.
“Sales organizations rely on the telephone as their best communication tool for sales success. Throughout its history, Five9 has worked with companies to increase sales productivity by up to 300 percent and with Release 7.2 we are excited to provide additional capabilities focused on sales conversion and improvement of ROI,” said Jim Dvorkin, Five9 Chief Technical Officer.
The company’s Virtual Call Center
Suite includes outbound
and inbound call center capabilities and makes it possible for agents to handle more calls successfully. The offering is delivered as a Software
-as-a-Service and is used for applications like telemarketing, collections, inbound sales and customer inquiries.
New functionalities added with the latest release include new Preview Dialing capabilities that make it possible to call clients and prospects more effectively using various several dialing modes that respond to new sales inquiries as soon as possible and create an advantage over the competition.
“In the current economic climate, we are seeing a lot of companies that are challenged with their sales productivity, affecting revenue and margins. Five9’s on-demand call center software has helped hundreds of companies to solve this problem and bring their sales to the next level,” said Dvorkin.
Just this week, the company also announced
that their Virtual Call Center Suite was awarded a Communications Solutions 2008 Product of the Year Award from Technology Marketing Corporation (TMC
The award honors the company’s leadership and vision in developing innovative products and services in 2008.
Commenting on the award win, Dvorkin said, “With the largest engineering team in the on-demand call center software industry, every new release delivers significantly more value to our customers, growing their revenues and optimizing their costs. Our continued investment in product, availability and scalability makes our platform the technology of choice as an on-demand alternative to premise-based call center infrastructure from vendors like Avaya (News
), Nortel, and Aspect.”
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi