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Five9 Partners with Leads360 to Deliver Optimal Hosted Communications and Predictive Dialer Technology
At the same time, organizations supporting call centers are turning to increasing their automation in an effort to improve customer support and reduce the cost of operations. One area of easy automation is that of the predictive dialer. This technology allows agents to focus on the meat of the call instead of wasting time with answering machines and dead numbers.
Five9, a provider of on-demand call center software, and Leads360, a provider of lead management software, have announced that they have completed successful integration to provide sales professionals with the optimal platform to improve sales effectiveness. On-demand software solutions enable sales teams to focus on increasing revenue and less time on cumbersome applications.
As a result of the collaboration between Leads360 and Five9, the companies will work seamlessly together to underpin the most sophisticated, proven, and effective sales approaches in a variety of industries such as insurance, mortgage, debt settlement, loan modification and more.
“As we began to accumulate mutual clients, we decided to collaborate with Five9 to create a superior level of integration,” said Dan Morefield, CEO of Leads360, in a Monday statement. “After seeing the final result of our integration, I have no doubt that we have created the most powerful and user-friendly sales solution on the market.”
The cost of purchasing and integrating predictive dialer technology and lead management software was an obstacle in the past. Such initiatives required significant up-front capital investment in premise-based software and hardware, and long implementation cycles. As a result, many mortgage companies, insurance agencies and other B2C sales businesses had to rely on ineffective manual processes.
“Five9 and Leads360 have partnered to create an affordable and effective integrated sales solution that has proven to drastically increase the effectiveness of sales agents,” said Mike Burkland, CEO of Five9, in Monday’s statement.
“It’s nearly impossible for an inbound or outbound B2C sales team to survive without implementing these technologies and implementing them in an integrated and synchronized way.”
With the evolution of sales best practices, it has become increasingly clear that businesses need to be able to implement multiple best-of-breed solutions that work well together. It is no longer necessary for one company to provide all the necessary elements of a sophisticated, modern sales process.
“Our top priority, as the hub of the sales process, is to allow our clients to seamlessly plug in the components that they need to make their sales process run at maximum velocity,” said Morefield.
“That is why we wanted to work with Five9, the on-demand call center software industry leader, to create a superior user experience and exceptional sales results for our clients.”
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Stefania Viscusi
