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Five9 On Demand Call Center Solutions Make Employee Insurance Enrollment a Breeze

November 25, 2008

By Stefania Viscusi,
Assignment Desk Editor

In a bid to make it easier for employees to sign up for insurance, Five9 has announced it was chosen by Visual Benefit Communication to provide its predictive dialing platform.



 
Together with Five9's solutions, the company is able to offer an easy to use Web site, EnrollMyBenefits.com, as well as follow-up enrollment campaigns through Five9 that not only enhance agent productivity but also help to streamline the entire enrollment process for the company.

Five9's predictive dialer solution is hosted so its easy to use and set up and it offers companies the ability to more quickly reach a larger number of callers by loading the dialer with lists and multiple campaigns.
 
To help make it easy for employees to sign up for insurance, Visual Benefit Communication offers an online menu of insurance options and allows employees to enroll by navigating step-by-step through the site. They also offer the ability for employees to ask questions during the process.

"Taking advantage of our routing technology and reporting capability, Visual Benefit Communication pre -screened candidates for various levels of insurance and fulfilled their requests for coverage based on rules loaded in to the predictive dialer. The result was a clever and effective use of our call center software to deliver efficient results,” said Mike Burkland, CEO of Five9.

Back in July, Five9 released version 7 of its Virtual Call Center Suite, with significant enhancements to its predictive dialing and reporting capability.

“The Five9 system was easy to understand and use. Our agents accepted it in no time. As our clients requested more campaigns, we were able to add seats quickly and design customer campaigns that saved time and money," said Tearle Bagwell, CEO of Visual Benefit Communication.

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Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi