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Comings & Goings: Five9 Expands Leadership Team
Hosted Contact Center Featured Article

Comings & Goings: Five9 Expands Leadership Team

September 11, 2014

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By Susan J. Campbell,
TMCnet Contributing Editor

In the competitive arena of the hosted contact center, there are a number of providers who continue to vie for leadership in terms of technology and market share. The space continues to expand as contact centers are moving back to the U.S. and virtual deployments offer considerable value to the bottom line.


One company that continues to demonstrate the value it brings to the market is Five9 (News - Alert). Recently, this hosted contact center solutions provider announced an expansion to its leadership team, including naming Nick Delis as regional vice present of enterprise sales.

Delis joined the company in the fall of 2013, bringing more than 25 years of experience in the telecommunications industry along with him. In July of this year, Delis was appointed to the PACE Association New York chapter board of directors and will share his expertise and give back to the industry in this role.

Todd Eby has been named vice president of professional services, following five years in the role of professional services expert for the company. Last month, Eby was named one of the FrontLeaf Top Influencers in Customer Success for 2014 in the FrontLeaf 50 to Follow that recognizes innovators paving the way with best practices that enable companies to deliver customer success through technology innovations.

Richard Dumas is now director of product and solution marketing. While Dumas has been setting a new standard in focus and diligence for the product marketing team for more than a year with Five9, he is also an experienced software marketing leader. He was responsible for spearheading the ’14 product lunch Summer Release and for expanding efforts in social media marketing. In August, Dumas was named to ICMI’s Top 50 Contact Center Through Leaders on Twitter (News - Alert).

This list is significant in that is recognizes Twitter users who demonstrate fierce dedication to improving customer experiences as the voice of the contact center. Given success in the hosted contact center space comes mainly from captured customer experiences, this focus is significant for the organization that hopes to leverage key interactions to drive long-term success. As the positive focus turns to better customer engagement, the competitive advantage will be realized by those willing to raise the bar.

Ongoing success in the customer service space is dependent upon clear leadership from the top-down. When companies like Five9 make investments in employees who demonstrate a commitment to excellence, that success is inevitable. 




Edited by Stefania Viscusi
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