Aspect (News - Alert) Software, a provider of contact center solutions, has recently announced a U.K. channel partnership agreement with Australian firm Call Design, Aspect’s largest partner for workforce optimization. The company aims to use Call Design’s workforce and back office optimization techniques to enhance its ability to deliver improved returns for its U.K. customers.
In a statement, Steve Boakes, manager, Channels & Partners, Northern Europe at Aspect said, “Working with Call Design offers us a wider scale of experience and capability within the UK workforce optimization space. The company has already demonstrated a very high level of success around workforce optimization improvements in Asia, North America and Mainland Europe by delivering measurable improvements to global customers. Aspect and Call Design have already started work with a new customer together in the UK, a project which is due to go live shortly. With 80,000 seats of Aspect licences already under Call Design’s support worldwide, and with several customers in excess of 4,000 seats each, we are well positioned to deliver this same value to the UK market.”
Aspect Workforce Optimization gathers intelligence from customer interactions across all channels uses that information to guide workforce planning, scheduling, management, recording, surveying, coaching, eLearning and analytics. This assures that users have the right number of agents with the right training in the right places at the right times.
“Aspect continues to add leading industry partners and competencies to our reseller community, which improves the overall support and service we can offer our customers. Call Design’s expertise, along with its new local office in London makes it an ideal partner for us,” Boakes continued.
Call Design has been deploying and servicing hosted, software-as-a-service (SaaS (News - Alert)), and on-premise solutions, healthcare, financial and more. The company also conducts routine customer optimization visits.
“Call Design's business model is simple - it's all about our people,” said Miles Stanton, managing director at Call Design. “We employ the very best people in the industry who all understand intimately the value Aspect's workforce optimization and back office products can bring to the marketplace. The industry knows that Aspect's workforce optimization products are superior to competitive products. Call Design is simply adding the best resource pool to ensure that these wonderful Aspect products can provide the business and return on investment outcomes they should. That's our goal.”