CollegeBound, a provider of online education marketing services, recently deployed Connect First’s contact center solutions and is now reporting success. Connect First, a provider of cloud-based contact center services, aims to help its clients improve customer interaction through a variety of solutions, including automatic call distribution (ACD), outbound dialers, interactive voice response (IVR), real-time telemetry, reporting tools, and more.

Connect First reports that its cloud contact center solutions have helped the marketing company keep up with the enormous call volume of over 3 million monthly visitors looking to utilize their resources.

 “Connect First was there during the honeymoon phase, but is still offering support nearly a year after the official launch date at CollegeBound,” said Alex Levy of CollegeBound.

 “CollegeBound’s dial rate has tripled since taking on Connect First and the reporting tools are significantly better in every way,” Levy added.

More changes were visible in list management and answer rates. The marketing firm also saw call times reduced from 10 minutes to less than seven minutes in most cases.

Commenting on this achievement, Geoff Mina of Connect First said, “It’s been a great experience working with CollegeBound. Anytime you can help out an organization like CollegeBound that facilitates higher learning for students it’s a plus.”

Connect First was the recipient of the Customer Service of the Year Award at the 2013 APEX Awards, which recognizes outstanding accomplishments and leadership by Colorado’s advanced technology companies and professionals. Officials at APEX Awards explained that the cloud communications provider was recognized for its outstanding customer service, which set it apart from its competitors within the hosted contact center technology arena.