Five9 (News - Alert) develops call center software  to help organizations deliver exceptional customer service. The company offers a comprehensive range of products for the inbound, outbound and blended contact center. Its services are designed to address the needs of multi-channel communications in modern call centers.

Following the acquisition of SoCoCare last fall, Five9 strengthened its social engagement and mobile customer care portfolio. SoCoCare brought with it a robust suite of customer care applications and rich foundational technologies for powering the next generation cloud-based contact centers.

With this acquisition, Five9 was able to bring the rapidly growing social and mobile channel to the contact center, enabling organizations to treat requests for customer service or support from social and mobile similarly to incoming phone calls.

Unsurprisingly then, Five9 SoCoCare has just been named the 2013 TMC (News - Alert) Social Business Award Honoree by TMC's CUSTOMER magazine.

The award recognizes Five9’s efforts to help customers leverage social media to facilitate and enhance social customer care interactions.

Commenting on this achievement, Lance Fried, senior vice president of social and mobile, Five9, said, “Consumers are increasingly using social media to engage with companies and Five9 SoCoCare is able to deliver the leading all-in-one solution to facilitate and enhance social customer care interactions.”

Five9 SoCoCare combines rich social feeds with the ability to reply and direct-message authors on one, unified platform. As a result, organizations have the ability to treat requests for customer service or support from social media similarly to incoming phone calls.

“Using Five9 SoCoCare, companies have the ability to not only measure and monitor customer satisfaction in real-time but can actively participate in the daily dialog that shapes their brand perception. TMC is proud to recognize Five9 SoCoCare as the honoree of the TMC Social Business Award for its achievement in advancing social communications,” said TMC CEO Rich Tehrani (News - Alert), in a statement.