Hosted Contact Center Featured Article

Five9 Releases Applications for Virtual Call Centers

July 23, 2008

By Stefania Viscusi,
Assignment Desk Editor

In a bid to help improve results and drive customer campaigns, hosted contact center solutions provider Five9 has announced the release of a new software solution.
 
The new, release 7 software is highly targeted and includes over 30 new features for outbound and blended call centers in specific industry sectors. Release 7 was created based on feedback from customer deployments around the world.

Also, the new software includes inbound call center functions for help desks, technical support and business continuity.
 
With the new software, Five9 customers can take their call center to the next level and really drive home results for specific demands in their industry.
 
“We chose this venue because our credit and collections customers have a long-term relationship with us. They will find enhanced features specifically for their business needs, including predictive dialing in vertical dialing mode and automated list management. Valuable for broader market coverage, quicker debt recovery, customer service, and agent productivity, our call center solutions are adaptive to meet changing credit and collections needs,” said Five9 Chief Technical Officer, Jim Dvorkin.
 
Five9 provides customer-centric solutions that help businesses meet changing needs. Their service is used by companies for win backs, customer acquisition, and customer retention
 
“When we deploy this solution with financial service firms including brokerages, they will experience powerful, reliable, and flexible features for targeting top-priority goals. The technology is first-rate and so is the technical support. As our customers’ business evolves, we add capabilities that help them meet peak demands. The add-on process is simple and quick," said Dvorkin.
 
Earlier in June, Five9 announced it would partner with In Genius Solutions (IGS), a privately-held consulting company in Ontario with practices in professional services, technology and outsourcing for call centers, to customize professional services and advise clients on changing segments of their business that will benefit from well-engineered, on-demand solutions.
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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