Are you interested in the call center on demand concept but don’t know what’s involved in making the transition to the cloud? Are you seeking guidance for your hosted contact center but don’t want to sift through sales-based materials? Considering call center software, but don’t know how to compare one patform to the other? Foretunately, Five9 (News - Alert) just launched a new blog, and you’re likely to find the answers you need by clicking through.

The launch from the hosted contact center solutions provider is another step in the company’s efforts to demonstrate its leadership in the call center technology space. Five9 will offer guidance on the latest industry challenges, common myths to overcome in relation to cloud-based services, the best approaches to expanding the contact center to meet demand and so much more.

As Five9 continues to enjoy growth at a pace of 50 percent per year, it’s clear the company is doing something right. The industry is demanding access to virtual solutions and Five9 is serving up exactly what they need with a solution that resides completely outside of the corporate network. Customers can run their customer service operations without ever physically building a call center.

On the company’s new blog you’ll find guidance on how Customer Relationship Management (CRM) paves the way for the cloud contact center. If you’ve already made the investment in a CRM platform, you know the value it delivers in managing your customer accounts.

Moreover, if your CRM is delivered through a hosted solution, you are even more familiar with the benefits associated with instant access to key information regardless of your location. The key to enabling a cloud call center launch, however, is to ensure it integrates well with the CRM already in place. Five9 has the expertise to guide that process.

Have you put off making the move to the cloud based on fear or certain misconceptions? Perhaps you believe these misconceptions to be true as you can’t find access to reliable information to prove otherwise. The Five9 blog attempts to debunk these common myths, offering insight into the realities that led to the creation of these myths and what you should really expect with a cloud deployment.

If you check out the blog soon, you’ll be met with a Happy Five9 Day greeting, posted appropriately on May 9^th. The company demonstrates that it has a sense of humor, while also sharing leading industry knowledge to help you make any decision necessary to take your contact center operation to the next level and enjoy the benefits of the cloud.