Hosted Contact Center Featured Article

Five9 to Demonstrate Critical Value of Cloud Contact Center Solutions

By Tracey E. Schelmetic
TMCnet Contributor

Today, nearly every contact center faces greater challenges than just five years ago. Contact centers, while critical to every organization, are finding that budgets haven’t been boosted much (if at all) in recent years.  At the same time, they face ever more demanding customers who are becoming accustomed to instant service when they want it, where they want it, regardless of what channel they choose to contact a company through.

Smart contact centers have met these seemingly contrary demands – a higher grade of customer service on a smaller budget – with cloud contact center solutions. Cloud solutions have a number of cost advantages: they require little to no upfront capital, unlike traditional premise-based systems, and they allow companies to pay for only what they need, often on a month-to-month basis, allowing companies to shrink or ramp up the number of seats they use in accordance with seasonal demand fluctuations.

Many of them also offer advanced features formerly available with only the most premium versions of enterprise-class premise-based solutions.

Five9 (News - Alert), a provider of cloud contact center solutions, has announced that it will be participating in the upcoming Enterprise Connect event in Orlando to be held from March 18 to 20. At the show, the Five9 team plans to demonstrate to attendees how cloud contact centers enable contact centers to boost agent productivity, increase customer satisfaction, and cost-effectively deliver positive business results. 

The company is also excited to have noted contact center industry analyst Sheila McGee-Smith at the Five9 booth (#1701) to answer all your tough contact center questions. Visit the booth on Tues., March 19 from 3-4 and you will get a chance to meet with Sheila and enter to win an iPad Mini.

Five9 will also participate in a special cloud contact center panel breakout on Wednesday, March 20 featuring Vice President of product and solution marketing, Liz Osborn, as well as Sheila McGee-Smith. The event will be titled, “Cloud for the Contact Center: Who’s Offering What?” and will provide guidance in how to choose a cloud solution for a first-class contact center.

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