Hosted Contact Center Featured Article

SoundBite Mitigates Risk for Contact Centers

November 19, 2012

By Anuradha Shukla,
TMCnet Contributor

SoundBite Communications (News - Alert) is mitigating risk for contact centers through its Compliance Solution Suite.

This news should be welcomed by facilities due to an increase in the exposure to compliance risk and having to operate in an uncertain regulatory environment.

A compliance suite is also important in today’s environment where consumers are quick to file lawsuits making organizations to pay fines and causing losses.

All these issues are effectively addressed by SoundBite's Compliance Solution Suite that prevents prohibited numbers from being contacted and ensures agents adhere to requirements.

"The SoundBite customer communications platform significantly reduces compliance risk for accounts receivable management organizations," said Tim Segall, chief technology officer at SoundBite Communications.

The solution suite offers dynamic campaign filters, and verifies that client policies are met with 100 percent monitor-coach-barge control. SoundBite's Compliance Solution Suite helps contact centers to keep up with consumer mobility and phone portability and also control contact frequency.

Finally, the solution helps facilities to manage consumer consent and profile data.

"By combining advanced contact center capabilities such as multi-channel communications, preference utilization, and over-dialing protection with a suite of built-in tools that enable compliance, organizations benefit from increased control, more cost-effective outreach, better customer experience and greater collections success," added Segall.

SoundBite Communications provides cloud-based customer experience solutions, and serves two global markets, the Hosted Contact Center and Mobile Marketing.

The company mitigates risks, enables privacy, and ensures compliance with government regulations through its secure cloud platform and data security practices. 

SoundBite Communications was in news last month for announcing the election of Bill Geary to the board of directors.

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Edited by Rich Steeves