According to a recent blog post by Tikal Networks, the speed of deployment is crucial. Getting a hosted contact center up and running in a day allows companies to get a head start on new campaigns, expand workforces, and get new agents ready to go.

The advantages of having a hosted contact center are many, as it allows agents to close sales in a variety of ways. Customers can get wind of a marketing campaign, whether via email or information on the Web, and make contact with an agent, who can take the call from anywhere thanks to a previously deployed IP-PBX (News - Alert). Agents can then handle customer care issues, from closing sales to offering technical support. These call centers can then represent the backbone of customer care for any organization.

Furthermore, there are many benefits that come from rapid deployment. Once a campaign is ready to go, the hosted call center can be up and running, so no money is wasted on agents or equipment until absolutely necessary. The fact that the services are hosted in the cloud means that IT managers do not need to buy, install or maintain equipment. Also, with this model, managers can expand or contract resources as necessary to meet demand and do so almost immediately. Having a hosted contact center model can result in faster deployment, easier operations and costs savings.