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BT to Provide Standard Life with Contact Center Services
British Telecom (BT (News - Alert)) announced a five-year contract with savings and investment service provider Standard Life to deliver contact center and IP telephony services. The contract is valued at £30 million, the company said. Under terms of the new contract, BT will provide and manage a BT Connect Local Area Network (LAN) and Wide Area Network (WAN) for Standard Life. BT will also manage the transition of Standard Life’s existing infrastructure to its BT’s IP Connect network.
Additionally, BT will manage an integrated voice and data platform across Standard Life’s international operations. Services provided on the voice and data platform will include domestic and international network services to the company’s 16 locations in the United Kingdom, as well as contact centers in North America, Asia, Australia, the Middle East and Europe.
“BT understands our infrastructure and has vast experience in delivering complex domestic and international networking and outsourcing services. This network transformation will enable us to provide the highest standards of service to our customers, delivering on our commitment to provide them with a seamless global service,” said Paul Chong, Standard Life’s Group IT and commercial director, in a company statement.
“Standard Life needed an outsourcing partner who could give them depth of experience in domestic and international networking services with an extensive global reach. BT Global Services (News - Alert) is perfectly placed to deliver this, so we look forward to building a long term strategic relationship with Standard Life, developing capabilities for both their UK and international offices,” Tom Regent, president, BT global banking and financial markets and global sales and marketing, added.
BT has 30 years experience working in the financial sector and has the ability to serve customers in 197 countries/territories via its IP Connect VPN service. From the cash machines in a retail branch to the secure messaging services that allow central banks to settle transactions worth billions of dollars every day, BT addresses the communications-related requirements of the financial services sector in breadth and in depth.
Edinburgh, Scotland-based Standard Life was founded in 1825 and delivers long term savings and investments to more than 6 million customers worldwide. The company employs about 9,000 people around the world. Its investment managing subsidiary, Standard Life Investments, has roughly assets £150 billion in assets under management. The company is traded on the London Stock Exchange.
Edited by Carrie Schmelkin