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Five9's New Resource Offers a Complete View of What Hosted Contact Centers can Accomplish
The switch to cloud-based technology can be daunting for any call center, and many still have concerns over the perceived release of control that the change could mean. Even with more administrators choosing hosted solutions, it’s not surprising that many fence sitters have questions about what exactly the hosted solution can offer them.
Five9 (News - Alert) is a well-known player in the hosted call center space and has been one of the driving forces behind the prolific adoption of the software in recent years. The company is now making an effort to act as a guide for those still unsure about a cloud solution, and has announced and information guide for cloud-based contact centers.
The guide includes a number of resources from Five9 that will help those in power make decisions are that are properly supported by the facts. Examples of the resources are things like white paper that dispel myths about cloud-based call center software, demonstration videos, webinars on how to launch a cloud-based contact center, and customer case studies. Seeing the positive effects that cloud call center software has had in other operation that have made the switch brings to light exactly what you stand to gain.
Ken Osborn, VP of Marketing, at Five 9 said, “The goal of the program is to provide a one-stop resource – a Cloud-Based Contact Center Information Guide – for call center managers who are considering a cloud-based contact center solution. The interactive kit provides a variety of whitepapers, pre-recorded videos, and case studies to educate call center professionals about the benefits of cloud-based contact centers and highlight the success customers have realized by moving to cloud based contact centers.”
Especially for call centers that experience seasonal peaks like tax offices, inside sales operations and technical support lines, the ability to quickly and effectively add additional agents, is only one of the numerous benefits that hosted call centers can provide.
If you’re still apprehensive about making the switch, consider visiting Five 9’s guide for a more comprehensive idea of what you stand to gain with a hosted solution.
Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Juliana Kenny
