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TMC Labs Honors Five9 Cloud-based Call Center Software
Five9 has received a Customer Interaction Solutions magazine 2011 TMC (News - Alert) Labs Innovation Award for the latest release of the Five9 Virtual Call Center.
Customer Interaction Solutions is a popular publication in the CRM, contact center and teleservices industries.
The TMC Labs Innovation Awards are given to products that demonstrate innovation, unique features, and significant contributions toward improving communications technology.
Five9 notes that the TMC Labs 2011 Innovation Award highlights will be published in the September and October 2011 issues of Customer Interaction Solutions magazine.
"Five9 (News - Alert) has established that their virtual call center software is truly innovative and has made significant progress in the advancement of the CRM and contact center industries," said Rich Tehrani (News - Alert), CEO, TMC. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”
Five9 is a global provider of cloud-based call center software for Sales, Marketing and Support. The company’s award-winning Five9 Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents.
Five9’s reliable, robust functionality improves agent productivity and delivers business flexibility.
“Five9 is dedicated to delivering the leading technology for contact centers today, and continuously innovating our cloud-based technology as business challenges evolve,” said Ken Osborn, vice president of Marketing for Five9. “We are proud to receive such prestigious recognition from TMC, based on the significant value we provide to over 1,400 customers today – improved agent productivity, and greater operational and financial flexibility in the management of their contact centers.”
Read a related article at TMCnet “The Business Value of a Call Center on Demand.”
Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page
Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Chris DiMarco
