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Five9 Improves Resiliency, Scalability of Cloud-Based Call Centers with Internap Data Center

End-to-end Internet business products and services provider, Internap Network Services Corporation , has announced that on-demand call center software provider, Five9 (News - Alert), is improving the resiliency and scalability of its cloud-based call centers by using Internap’s data center in New York City. 

For a number of years, Five9 was growing at a rate that was faster than the on-demand call center industry as a whole. As a result, the company needed to provide reliable, geographical redundancy to support its continued expansion.

The company turned to Internap to make this happen. Internap’s (News - Alert) SAS 70 Type II facility is located in what is positioned as the global communications hub of New York City at 111 8th Avenue. This facility offers a number of layers of hardened physical security and is staffed and secure 24x7. As a state-of-the-art data center, it is served by top-tier telecommunications carriers and is supported with fully-redundant power and HVAC systems to ensure service continuity.

“Our selection of Internap represents a key strategic decision for Five9,” said Jim Dvorkin, CTO of Five9 in a statement, “as it provides high availability and geographical redundancy for our Silicon Valley data center, and the New York location is in closer proximity to Europe to facilitate our continued expansion. Internap’s network backbone provides us with resiliency and high quality connectivity for the tens of thousands of call center agents we support worldwide.”

Five9 is known as the pioneer of the on-demand call center software market and offers the industry’s largest engineering team. The company continues to grow and enhance its product platform in an effort to deliver reliable, scalable and on-demand call centers quickly and to companies of all sizes. One of Five9’s key selling points is the ability to deliver next-generation quality at a fraction of the cost of ownership of traditional premise-based solutions.

“As more organizations such as Five9 seek to expand internationally, the quality and availability of the underlying network and the reliability of the facility that supports these applications becomes critical to business performance and strategic growth,” said Peter Evans, SVP of Marketing at Internap. “Given Internap’s network performance capabilities, IP acceleration and industry-leading SLAs, Internap’s data center facilities and services are unmatched.”

The comprehensive set of data center services offered by Internap range from colocation to managed hosting. This range allows customers to deliver and store content and data on a reliable and scalable technology infrastructure. 

Internap’s high-performance IP network and content delivery network (CDN) is also easily accessible from the company’s worldwide locations. The IP networks, CDN and data center services all make use of the company’s patented Managed Internet Route Optimizer (MIRO) technology to analyze network performance and real-time. With this approach, Internet traffic is routed over the best path 100 percent of the time.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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