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Five9 Webinar Examines the Future of Hosted Contact Centers
Hosted contact centers have advanced considerably over the last several years and offer a compelling alternative for contact centers that need to go to market quickly with little up-front cost. As a flexible and lower cost option to premised based contact center utilities, it’s not surprising that hosted contact centers are quickly becoming the preferred technology for startup and enterprise communications alike.
Internet consumption has become a defining factor in businesses of all types. The increase in data consumption is totally changing customer behavior and expectation, requiring businesses to be more dexterous as they seek to meet those expectations. Hosted contact centers give companies this option.
Five9 is a leader in the virtual communications space and will be hosting a Webinar on the rise of the hosted contact center with TMC (News - Alert) on Tuesday, May 3rd. This webinar examines the real-world technology evolution that will actually help contact centers deliver success. Joining the discussion will be Troy Bryant, Dialer Administrator at Vivint and Todd Eby VP of Professional Services at Five9 (News - Alert).
Prior to joining Vivint, Troy worked for Prosper Inc. He has worked with business icons like Robert Kiyosaki and David Bach. Before joining Corporate America, Troy owned his own successful business where he learned valuable leadership and management experience. His role as a business owner instilled a strong “Get it done” attitude. He has polished his skills as a problem solver and is seen as a highly effective leader. As a dialer administrator for Vivint he has overcome many challenges that premise based call centers come in contact with by moving to a cloud based system. Currently he oversees hundreds of employees using the Five9 dialer in a true blended contact center environment.
With over 15 years of call center consulting experience, Eby brings a wealth of industry knowledge and best practices to this webinar. Prior to joining Five9, Eby led the product management and development teams focused on next-generation and strategic solutions at Genesys Telecommunications, an Alcatel-Lucent (News 
- Alert) subsidiary. Prior to his role in Product Development, Eby held multiple leadership positions in sales engineering and professional services. Eby began his career in call center operations, where he designed, and implemented and maintained call center environments servicing customers in the financial services sector.
As TMC’s primary call center technology reporter I’ll be moderating this event.
This webinar will take place Tuesday May 3, 2011 at 2:00 PM EDT. Interested parties can sign up: Here
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Rich Steeves
