Hosted Contact Center Featured Article

Five9 Launches Hosted Contact Center Channel on TMCnet

December 11, 2007

By TMCnet News,


(Norwalk, CT – December 11, 2007) Technology Marketing Corporation (TMC (News - Alert)) today announced that the Hosted Contact Center channel, sponsored by Five9, has been launched as the newest addition to the TMCnet channel program. 
 
The Hosted Contact Center channel promotes hosted software solutions and includes an overview of Five9’s products. In addition, visitors can find valuable resources such as white papers, feature articles and industry news.
 
The Hosted Contact Center channel can be found at: www.tmcnet.com/channels/hosted-contact-center/
 
TMCnet’s channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet has over 70 channels covering important topics in the IP Communications, VoIP, IP Telephony, CRM, Call Center and Information Technology industries. 
 
“Five9 is pleased to join forces with TMC, the leader of communications and technology media,” commented Tracy Tufillaro, VP of Marketing at Five9. “Taking advantage of TMCnet’s credibility and expertise in driving traffic will reinforce our branding and distinguish  Five9 as a hosted software market leader.”
 
The hosted contact center market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment that they maintain in-house to solutions provided over the internet as Software-as-a-Service. Many world-class call centers are enjoying the benefits of lower infrastructure maintenance costs and more flexible agent staffing that can only be achieved with hosted contact center software.

“TMCnet welcomes Five9’s Hosted Contact Center channel into our program,” stated Dave Rodriguez (News - Alert), Vice President of Publications and Conferences, TMC. “They are a well-respected hosted software company that shares our vision in the advancement of new technologies. Our channel program is a community-building vehicle assisting our partners in building their brand, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world.”
 
TMCnet is the leading Web site for communications and technology professionals.  TMCnet achieved a record breaking 3 million visitors and 30 million page views in July 2007 according to Webtrends. 

For information on TMCnet’s channels program, please contact John Sorel at (203) 852-6800, ext. 229 or e-mail: jsorel@tmcnet.com.

About TMCnet
TMCnet is one of the most flexible, useful and fastest growing b-to-b technology sites on the Internet. With its ability to provide RSS feeds and e-mail alerts by keyword and its automated press release posting application, TMCnet is an online innovator. Providing news, features and commentary covering VoIP, IP communications, CRM, contact center and information technology topics, TMCnet is read by more than three million unique visitors each month, according to Webtrends. TMCnet is also proud to have received a complimentary letter regarding our editorial quality from legend Warren Buffet regarding a Geico article.
 
About TMC
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 5,200 most visited Web sites in the world by alexa.com*, TMCnet serves three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.
 
 
About Five9
 
Five9 is the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center targets call centers, contact center operations of large enterprises, and companies that provide outsourced telemarketing, customer service, and call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com
 
 
TMC Contact:
Stefania Viscusi
TMCnet
Tel: 203-852-6800
Fax: 203-853-2845
channeleditor@tmcnet.com
 
Five9 Contact:
David Van Everen
Tel: 925-201-2014
Fax: 925-469-0598
pr@five9.com
www.five9.com