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Call Center on Demand Software Maker Named One of the Largest Companies in San Francisco

By Chris DiMarco
TMCnet Managing Editor

The San Francisco Bay Area is home a ton of software providers and annually the San Francisco Business Times chooses the 50 largest companies to recognize their contributions to the software ecosystem. This year’s list was dominated by the hosted space and given the fact that cloud computing is expected to see a meteoric rise in coming years, becoming an up to $17 Billion Market by 2015, this is not surprising.

Among the winners this year was call center on demand provider Five9 (News - Alert), which came in 22nd by revenue on the list. In 2001 the company opened its doors pioneering the on-demand call center software market. The company has continued to grow enhancing its product platform to deliver reliable hosted call center solutions.

“We’re proud to be recognized with so many tremendous technology companies in the Bay Area. The demonstrated success of the cloud computing vendors on this list is evidence of the accelerated market adoption of SaaS solutions that deliver real business value,” said Mike Burkland, chief executive officer of Five9 in release on the news. “We owe our own success to a dedicated customer base benefiting from the significant value as well as cost savings our solutions deliver to call centers of all sizes.”

Five9’s focus on the call center industry has allowed them to provide clients with an extensively marketed tested portfolio of solutions. Because their solutions are offered on a subscription basis, with pay as you go structuring, call center operations always have the option for accelerated expansion when they’re incorporating Five9 ‘s solution.

This news comes after an already sterling year for Five9. The company recently announced that they’ve expanded their headquarters, surpassed 1,000 customers, and now processes over a billion telephone calls per year.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Janice McDuffee

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