TMCnet LOGIN
Webinars
Hosted Contact Center Featured Article
Vivint Grows With Help From Five 9's Hosted Contact Center
The house of tomorrow is here. No, not the one from those ‘50s movies with mint-green Formica counter tops and faux-walnut panels in the kitchen, something much cooler than that. I’m talking about home automation. This quickly evolving industry allows users to control utilities like air conditioning, heat, lighting and locks right from their smartphones miles from home, and grew to be worth an estimated $2.4 Billion in 2010.
Automation industry leader Vivint provides automation services for homeowners and recently expanded not only its customer base but also its customer service strategy. With help from hosted call center provider Five 9, Vivint has bolstered the number of agents in its call center while reducing cost.
“As our company continues to grow at a rapid pace, we felt we needed to maximize our call center activity by employing a robust cloud-based solution,” said Josh Houser, VP of client services and inside sales for Vivint. “The Five 9 Virtual Call Center has met our needs by providing a cost effective call center solution that allows us to maintain highly efficient sales cycles.”
Five 9 offers every Call Center the tool needed for a strong customer service strategy, and because it does so in a hosted capacity, companies can cherry pick services that fit for them and scale with the needs of their call centers.
“The deployment at Vivint is an example of the capability of cloud-based call centers to enable companies to reduce costs, increase sales productivity, and focus on their core business,” said Jim Dvorkin, CTO of Five 9. “Our clients consistently increase productivity by up to 300 percent; business results like that can really be a game-changer for a company.”
The automation services provided by Vivint are making the home of tomorrow a reality, but the call center of tomorrow? Five 9’s got it covered.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Janice McDuffee
