SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




Convergys Unveils New Contact Center in Philippines
Hosted Contact Center Featured Article

Convergys Unveils New Contact Center in Philippines

March 04, 2011

Share
Tweet
By Anuradha Shukla,
TMCnet Contributor

Convergys Corporation is expanding its operations in the Philippines and has announced a new, state-of-the-art contact center in Baguio City, its first in Northern Luzon.


The new contact center is currently under construction, and once completed it will help to strengthen Convergys' (News - Alert) presence in the Philippines.

Currently, Convergys is occupying 13 facilities throughout the country. Eight are located throughout Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna.

All these thirteen centers have been designed to handle thousands of inbound calls every day for clients in industries such as financial services, collections, retail, healthcare, and telecommunications.

“Our newest facility in Baguio City is a testament to the superior service and support Convergys employees provide to our clients and their customers across the globe,” said Marife Zamora, Philippines country manager and managing Director, Asia Pac/EMEA for Convergys. “Because of our unflagging dedication to providing the very best customer care, Convergys continues to be top-of-mind with many influencers, including President Aquino, who recently lauded Convergys for our growth and corporate citizenship here. I thank the Baguio City officials and all those who are supporting our entry into the area and I look forward to meeting with all of our new employees when we open the center in the coming months?”

Convergys began its Philippines operations 2003, and since then it has been honored many times for its highly regarded customer service, its excellent employees, its expertise, and its leadership.

In 2010, Convergys was honored with the “BPO Company of the Year” award at the International ICT Awards. Itwas also inducted into the Philippine Economic Zone Authority Hall of Fame after winning both the Outstanding Employer and Outstanding Exporter three times in each category.

Read a related article at TMCnet “Convergys Announces Contact Center Expansions in Witchita, Kansas and Colombia.”


Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Chris DiMarco
Hosted Contact Center Home Page





Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2024 Technology Marketing Corporation. All rights reserved | Privacy Policy